Privacy Policy

General Provisions

This Privacy Policy governs the procedure for processing and protecting personal data of users provided when using the website games.fidelis-group.kg (hereinafter referred to as the “Site”), which provides services for topping up balances in online games, Steam, and other digital services.

Personal Data Operator

The personal data operator is:
Fidelis Group LLP
BIN: 241050026831
Address: Kazakhstan, Almaty,
Bostandyk District, Yermensai Microdistrict, Talapty St., 34/2, Building 1, Apt. 5
E-mail: info+1@fidelis-group.kg

Processed Data

The Site may collect and process the following categories of personal data:
— User’s full name;
— Email address;
— Phone number;
— Account identifiers (Steam, etc.);
— Order and payment history;
— IP address, browser, and device data (automatically).

Purpose of Data Processing

Data is collected and processed for the purpose of:
— Ensuring the operation of the Site and provision of services;
— Fulfillment of contractual obligations;
— Communication with users regarding orders and support;
— Improving service quality;
— Marketing communications (with consent).

User Consent

By submitting data on the Site, the user agrees to the terms of this policy and gives consent to the processing of personal data.

Transfer of Data to Third Parties

The Operator does not transfer personal data to third parties, except in cases provided for by the legislation of the Republic of Kazakhstan or when necessary to fulfill obligations to the user (e.g. payment processing via gateways).

Data Storage

Data is stored for the time necessary to achieve the purposes of processing or as required by law.

Data Security

The Operator applies all reasonable technical and organizational measures to protect personal data from unauthorized access, loss, alteration, or dissemination.

User Rights

The user has the right to:
— Request information about their personal data;
— Demand correction or deletion of data;
— Withdraw consent to data processing.

Contacts

For all questions related to the processing of personal data, you can contact us:
E-mail: info+1@fidelis-group.kg

Policy Changes

The Operator reserves the right to make changes to this Policy. The current version is always available on the website.