Payment and return terms

Payment Terms

Payment for services is made on a full prepayment basis. After selecting the required service and providing all necessary information for its execution, the Buyer proceeds to payment through the payment systems available on the website.

Payment Confirmation

After payment, the Buyer receives an electronic confirmation on the website and/or by email. All paid orders automatically receive the status «processing». The Seller begins fulfilling the order immediately, unless otherwise stated in the description of the specific service.

Refund Terms

Refunds are only possible in exceptional cases, when:
— The service was not provided within 48 hours of payment;
— The top-up did not occur due to technical issues beyond the Buyer’s control;
— A failure occurred on the Seller’s side.
The Seller is not responsible and does not issue refunds in the following cases:
— Incorrect top-up data was provided;
— The platform does not accept payment for reasons beyond the Seller’s control;
— The Buyer changed their mind or ordered the service by mistake.
A refund is only possible if supporting documents are provided and the Buyer contacts the Seller no later than 3 calendar days from the date the refund reason occurred.

Refund Timeline

Refunds are made using the same method as the original payment. The refund period is up to 5 business days after confirmation of the refund reason. The Seller reserves the right to request additional data to verify the payment.

Contact Information

Fidelis Group LLP
BIN: 241050026831
Legal address: Kazakhstan, Almaty, Bostandyk District, Yermensai Microdistrict, Talapty St., 34/2, Building 1, Apt. 5
Email: info+1@fidelis-group.kg